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Staff Support Case

Future staff login required Production-bound preview namespace
Review only · Staff sign-in required · Money, reward, winner, and distribution actions remain locked

Internal support and manual review

Staff Support Case

Review current work, spot risk quickly, and keep protected actions locked until approval.

Staff auth required Review only No live money movement
Open cases
6
Local/demo support queue
Urgent cases
4
Priority review placeholders
Late claim cases
1
Play Along Card boundary
Card code/QR cases
1
Code source-of-truth review
Prize eligibility
1
Manual review only
White Glove setup
1
No fundraiser launch
Report/export
1
No production export
Past SLA
1
Placeholder SLA signal

Queue triage

Cases by category, priority, SLA, and linked entity.

Filter by urgency, SLA, linked group, campaign, or card.

Open selected case

Late claim review for Play Along Card

Late Claim Review · case-late-claim-001

Critical
Status
Needs Elevated Review
SLA
Past SLA placeholder
Linked
PLAY09 late support card

Confirm Play Along Card label and keep prize eligibility blocked by default.

Card code / QR issue before Campaign Lock

Card Code / QR Issue · case-card-code-qr-002

High
Status
Triaged
SLA
Within SLA placeholder
Linked
CARD8K physical card

Review card code/QR source-of-truth state without rotating production code.

White Glove Setup needs package review

White Glove Setup · case-white-glove-003

High
Status
Waiting on FanSports Staff
SLA
At risk placeholder
Linked
River Valley Nonprofit

Prepare fundraiser draft for Group Admin review; do not launch.

Prize eligibility question near Campaign Lock

Prize Eligibility Question · case-prize-eligibility-004

High
Status
Blocked by Production Controls
SLA
Within SLA placeholder
Linked
Dover Youth Football Club 2026

Document manual review. Do not select winners or change eligibility.

Report / export request for group admin

Report / Export Request · case-report-export-005

Standard
Status
New
SLA
Within SLA placeholder
Linked
Campaign Summary Report

Open Report Center preview. No production export or upload.

Physical-card reconciliation support review

Economics / Reconciliation Review · case-economics-006

Standard
Status
Triaged
SLA
Within SLA placeholder
Linked
Physical card reconciliation

Review claim versus reconciliation distinction. Do not settle money.

System / Route Audit classification check

System / Route Audit · case-route-audit-007

Low
Status
Resolved Placeholder
SLA
Resolved placeholder
Linked
Route Audit

Keep internal route classification and public nav isolation validated.

Selected case

Prize eligibility question near Campaign Lock

Prize Eligibility Question case for local/demo manual review. No production support ticket update or note storage occurs here.

High priority Blocked by Production Controls Prize Eligibility Question

Linked entity

Dover Youth Football Club 2026

Group

Dover Youth Football Club

Campaign

Dover Youth Football Club 2026 Card Fundraiser

Internal notes placeholder

This panel models future internal notes, but no real note is stored and no production support ticket is updated.

Case timeline

Manual review context stays audit-friendly.

Production support requires real actor IDs, immutable audit logs, staff roles, approved messaging policy, and data retention rules.

Case opened

Eligibility review placeholder

Blocked by Production Controls

Manual review

Document manual review. Do not select winners or change eligibility.

Waiting on FanSports Staff

Production boundary

No production write, send, upload, or note storage

Blocked by Production Controls

Warnings

Production-sensitive support boundaries.

Support actions are intentionally non-executable in this local/demo foundation.

Internal note placeholder only; no production notes storage.
No real message send or customer outreach occurs.
Production support actions require staff roles, audit logging, and approved services.

Safe action placeholders

Support actions are visible, but production execution is blocked.

Buttons either open local/demo review surfaces or remain disabled until staff auth, support services, messaging policy, and audit logging are approved.

Open Group Management

Internal tool

Review group context.

Open Campaign Management

Internal tool

Review Campaign Lock and lifecycle context.

Open Card Operations

Internal tool

Review card code/QR and claim state.

Open Prize & Eligibility

Internal tool

Review Campaign Lock, late claim, Play Along Card, and legal/compliance context.

Open Report Center

Internal tool

Review report/export request context.

Open Economics Operations

Internal tool

Review economics and reconciliation placeholders.

Review Prize Eligibility

Internal tool

Manual review only; no eligibility change or winner selection.

Production blockers

Blocked until approved.

Support Queue touches manual review, messaging, notes, card code/QR issues, and eligibility-adjacent cases.

Create production support ticket
Update production support status
Store production internal note
Send real email, SMS, or notification
Upload support attachment
Change prize eligibility
Correct production late claim
Generate or rotate card code/QR
Move money or issue refund
Select winner or fulfill reward

Support rules

  • Support Queue is local/demo only.
  • Internal note placeholder only; no real notes storage.
  • No real message send, email, SMS, or social post occurs.
  • SendGrid transactional email is contract-ready only; provider calls and production sends are disabled.
  • Play Along Cards are not prize eligible by default after Campaign Lock.
  • Prize eligibility review is manual review and distinct from winner selection.
  • Card code/QR issues must preserve the card code as source of truth.
  • White Glove Setup cases do not create, launch, or correct production fundraisers.
  • Market Swap support is review-only and does not charge payment or alter scoring.

Transactional email

SendGrid readiness is planned, not live.

Template types, sender policy, suppression posture, and webhook planning are visible for operations review. Sending remains disabled until a controlled email window.

Provider: SendGrid Sending disabled Suppression required Webhook planning

Group signup submitted for review

Group Admin

Disabled

Group Signup setup is submitted for FanSports review

Group signup review received

Group Admin

Disabled

FanSports review queue receives the submitted setup

Group approved / ready for checkout

Group Admin

Disabled

FanSports approves a fundraiser setup for checkout readiness

Saved setup reminder

Group Admin

Disabled

Group Signup draft saved or abandoned follow-up

Group Admin invite

Group Admin

Disabled

FanSports Admin grants future group-admin access

Participant invite

Participant / seller

Disabled

Group Admin invites Share Hub participants

Participant reminder

Participant / seller

Disabled

Group Admin prepares a Share Hub reminder after approval

Card purchase confirmation

Supporter

Disabled

Future Stripe-confirmed card sale

Direct Donation confirmation

Donor

Disabled

Future Stripe-confirmed Direct Donation

Sponsorship confirmation

Sponsor contact

Disabled

Future Stripe-confirmed sponsorship package

Merch order confirmation

Buyer

Disabled

Future Stripe-confirmed merch order

Support message

Group Admin or supporter

Disabled

Future Staff/Admin support response

Payout onboarding notice

Group Admin / payout contact

Disabled

Future payout readiness or Stripe Connect onboarding state

Payout review notice

Group Admin / payout contact

Disabled

FanSports review changes payout readiness or reconciliation status

FanSports Admin alert

FanSports Admin

Disabled

Future internal operational alert

Email controls

Required before any send.

The future SendGrid path needs approved sender policy, suppression handling, audit logging, webhook verification, and test recipient controls.

From / reply-to policy

FanSports Fundraiser <notifications@fansportsfundraiser.com>

Reply-to: support@fansportsfundraiser.com

SendGrid API key stored in approved secret manager or Render env
verified sender/domain authentication
template registry review
suppression and unsubscribe policy
test recipient allowlist
event webhook signature validation plan
idempotency and audit logging
template content approval
Send saved setup reminder, Group Admin invite, participant invite, confirmations, support message, payout notice, and Admin alert are all disabled.

Categories

Support case taxonomy.

These are local/demo support categories only.

Group Setup SupportWhite Glove SetupCampaign Setup ReviewCampaign Lock ReviewCard Claim SupportCard Code / QR IssueLate Claim ReviewPlay Along Card ReviewPrize Eligibility QuestionReport / Export RequestEconomics / Reconciliation ReviewSystem / Route Audit

Statuses and priorities

Queue state model.

Statuses and priorities are read-only demo values.

NewTriagedWaiting on Group AdminWaiting on FanSports StaffNeeds Elevated ReviewBlocked by Production ControlsResolved PlaceholderArchived Placeholder CriticalHighStandardLow

Queue totals

Category and priority summaries.

Totals are deterministic demo counts.

White Glove Setup1
Card Code / QR Issue1
Late Claim Review1
Prize Eligibility Question1
Report / Export Request1
Economics / Reconciliation Review1
System / Route Audit1
Critical1
High3
Standard2
Low1